General Terms of Participation

GENERAL TERMS OF PARTICIPATION

Based on Presidential Decree 7/2018, implementing Directive (EU) 2015/2302

Section 1 — General Provisions, Scope of Application and Company Details

Please read these General Terms of Participation carefully, together with the special information, the relevant programme, the offer and any other related information provided to you prior to the conclusion of the contract. These terms form an integral part of the package travel contract, unless otherwise provided in more specific terms or in the contract relating to the particular travel service.

These General Terms include general information, as well as the basic rights and obligations of the contracting parties. The more specific terms of each trip or travel service, including, in particular, the destination, duration, dates and times of departure and return, means of transport, accommodation, itinerary of visits, included services, price and special charges, are set out in the relevant current programme, the offer and the relevant contract, and shall prevail over these General Terms in the event of a specific provision.

The travel programmes are valid for the period indicated in the relevant printed material or on the Filippis Tours website, in conjunction with the applicable price list or the special offer agreed upon.

The information contained in these General Terms, in the programmes, in the offers and in any related communication is provided on the basis of the data applicable at the time of issue or notification and is of a general nature, unless otherwise specified in the contract or in the special terms of the relevant travel service. In the event of a specific provision, the special terms of the particular trip, offer or relevant contract shall prevail.

The Company reserves the right to amend information or elements of the programme where this is required due to changes in circumstances or other objective data, in accordance with the applicable legislation and subject to the obligation to inform the traveller in due time by the most appropriate means. For this reason, the customer must provide accurate and active contact details and promptly inform the Company of any changes thereto.

Any special request, need or requirement of the traveller, such as, indicatively, matters relating to accommodation, meals, seat selection, provision of special assistance or any other practical or special requirement, must be communicated to the Company in due time before the conclusion of the contract. Such special requirements shall bind the Company only if they have been expressly agreed, are feasible and have been recorded in the relevant contract or in another contractual document.

These General Terms apply primarily to package travel contracts concluded with our Company, in accordance with the applicable legal framework. In the case of individual travel services, such as, indicatively, airline or ferry tickets, hotel bookings, transfers or other separate services, in addition to these terms, special terms of the relevant service and/or the terms of the relevant provider or supplier may also apply; these are communicated to the customer, as applicable, and form part of the relevant contractual relationship.

The company FILIPPIS TOURS – “STAMATIS S. FILIPPIS SINGLE-MEMBER P.C.”, having its registered office at Akti Tzelepi 3, P.C. 18531, Piraeus, with EOT licence number 0207E60000520900, telephone numbers (+30) 210 4133417 and (+30) 210 4133182, and email address info@filippistours.gr, hereinafter referred to as “the Company”, is active in the field of travel services and the organisation of trips.

Depending on the nature of each contract, the Company may act as organiser, seller/reseller or intermediary for separate travel services provided by third-party suppliers. In cases of package travel, the Company assumes the obligations provided for by the contract and the applicable legislation for the organiser and/or seller, depending on its role in each particular case. In cases of individual services provided by third-party suppliers, the Company may act as intermediary for their booking or sale, in which case the special terms of the respective suppliers shall also apply.

Section 2 — Registration, Booking Confirmation and Contract

Registrations and bookings may be made by visiting the Company’s offices, by email, through its website and/or by telephone, depending on the nature of the travel service and availability. In order to reserve a seat or process a booking, it is required, as applicable, that the relevant offer or the terms of the service be accepted and that the agreed deposit or total amount be paid within the deadline set by the Company and/or the relevant provider.

The amount of the deposit and the time for final payment may vary depending on the trip, destination, type of service, booking date and the policy of the relevant provider or supplier. For this reason, the relevant amounts and payment deadlines are specified each time in the offer, the booking confirmation and/or the relevant contract.

The booking shall be considered valid and confirmed provided that availability exists, the agreed amount has been paid within the prescribed deadline and the relevant confirmation and/or package travel contract, where required, has been sent by the Company. For proper identification of the booking, the payment must be accompanied by sufficient reference details of the trip or service, such as, indicatively, the destination, travel dates, the traveller’s full name or another relevant booking code.

Payment of the balance of the price of the trip or service must be made within the deadline specified in the offer, the confirmation or the relevant contract. In the event of late payment, the Company reserves the right to cancel the booking and apply the applicable cancellation terms, as well as any special terms of the relevant provider or supplier, where applicable.

The travel services provided, the included services, the relevant costs, any surcharges and the special terms of each trip or service are recorded in the relevant offer, booking confirmation and, where required, in the Package Travel Contract. In the event of a booking made without the customer’s physical presence, the relevant documents and the contract confirmation are sent by email or by another appropriate durable medium.

If the contracting party acts also on behalf of other travellers, such as family members or a group, he or she is obliged to inform them fully of the content of the booking, these terms, the special terms of the trip and any other related information or document communicated by the Company. The same person is also responsible for the correct declaration of the details of the other travellers represented by him or her.

In cases of individual travel services, such as, indicatively, airline or ferry tickets, hotel bookings, transfers or other separate services, the booking confirmation, payment terms, payment deadlines and the terms of amendment or cancellation may also be determined by the relevant provider or supplier, whose special terms shall apply additionally.

The traveller must hold valid and appropriate travel documents for the relevant trip, such as a passport, identity card, entry visa or other required documents, and must also comply with any health formalities applicable to the destination or transit countries. The Company provides, where applicable, general pre-contractual information on the basic requirements regarding travel documents and health formalities; however, the traveller remains responsible for checking in due time the specific requirements applicable to his or her nationality, personal profile and the particular itinerary, and for ensuring the timely issuance and possession of the necessary documents.

Section 3 — Prices, Price Revisions and Other Charges

The prices of trips and other travel services are determined on the basis of the data applicable at the time of issue of the relevant price list, publication on the website, offer or booking confirmation. The final price of each trip or service is calculated on the basis of the cost of transport, accommodation and other services provided, the applicable taxes, fees and other third-party charges, exchange rates where these affect the cost, as well as any other specific element taken into account in pricing the relevant service.

In the case of package travel, the possibility of revising the price after the conclusion of the contract exists only if this is expressly provided for in the relevant package travel contract and only in the cases permitted by applicable law. In particular, a revision may only be made as a direct consequence of changes in: a) the cost of passenger transport resulting from fuel or other energy sources; b) the level of taxes or fees imposed by third parties on the travel services included in the contract; or c) the exchange rates relevant to the package.

Any such price revision shall be communicated to the traveller in a clear, understandable and prominent manner, on a durable medium, together with the relevant justification and detailed calculation, no later than twenty (20) days before the start of the package travel. If the increase exceeds eight per cent (8%) of the total package price, the traveller shall have the rights provided for by the applicable legislation and the relevant contract, including the right to terminate the contract without termination charges, within the deadline specified in the relevant notification.

If, after the conclusion of the package travel contract and before the start of the package, the corresponding costs related to the above factors are reduced, the traveller shall be entitled to a corresponding price reduction, in accordance with the applicable legislation. The Company reserves the right to deduct the actual administrative expenses connected with the refund of the difference, provided that such expenses exist and can be proven.

Where the price has been calculated on the basis of special fare categories, limited seat availability, allotments or other special commercial conditions of suppliers or providers, availability and the corresponding price shall remain valid only until booking confirmation. If, before confirmation or for additional seats or participants, the initially available seats or fare categories have been exhausted, the Company reserves the right to revert with a new price or a new offer, based on the then applicable terms of the provider or supplier, without the customer being bound before expressly accepting such new offer.

Children’s discounts, where available, apply to children under eleven (11) years of age and may vary depending on the programme, hotel, cabin, airline or ferry company, or other provider. As a rule, such discounts apply where two adults pay the regular participation or accommodation price in the same room or cabin, unless otherwise stated in the offer or in the special terms of the service.

The Company may, where applicable, offer special early-booking prices, limited-time offers or last-minute seats, depending on availability and the commercial policy of each trip or provider. Such special prices or offers do not create any right to a retroactive discount or corresponding price reduction for travellers who have already registered or confirmed their participation under different financial terms.

Unless expressly stated otherwise in the offer or contract, prices do not include the climate resilience fee, nor any other accommodation tax or fee imposed by law, which is borne by the guest and paid directly to the accommodation provider or in accordance with the procedure applicable under current legislation. In the event of a change in the amount, method of imposition or method of collection of the above charges, pricing and customer information shall be adjusted accordingly.

Section 4 — Insurance Coverage

The Company maintains, for the package trips it organises, the insolvency protection required by applicable law for the organiser. The details of such protection, as well as the details of the provider of that protection, are communicated to the traveller in the contractual documents of the package trip, in accordance with the applicable legal framework.

Any additional travel insurance, such as, indicatively, cover for accident, medical or hospital expenses, baggage, cancellation costs, trip curtailment, repatriation or other related matters, shall apply only if it has been expressly purchased, agreed or incorporated into the specific trip or relevant service. The exact content of the cover, exclusions, compensation limits, any age limits and every other specific term shall be determined exclusively by the relevant insurance policy, offer, contract and/or special insurance appendix made available to the traveller.

The Company recommends that travellers seriously consider obtaining additional travel insurance, depending on the destination, duration, nature of the trip and their personal needs. Where a relevant insurance product is made available through the Company, the traveller may request its purchase, in which case the cover shall be provided exclusively under the terms, conditions and limitations of the relevant insurance policy and the insurance company. The Company may also, where applicable, offer optional insurance products, which are purchased only upon the traveller’s choice and are paid for at the time specified in the offer or contract.

For travel within the European Union and where applicable, travellers are also advised to ensure, in due time, the issuance of the European Health Insurance Card through their competent insurance body, provided they meet the relevant conditions. The European Health Insurance Card provides access to medically necessary or emergency treatment during a temporary stay, in accordance with the applicable public health system, but does not replace private or additional travel insurance and does not cover, among other things, private treatment, repatriation or loss or theft of personal belongings.

Section 5 — Obligations and Liability of the Company

The Company is obliged to organise, coordinate and perform the travel services included in the contract with due professional care and in accordance with the terms of the contract and the applicable legislation. In the case of package travel, the Company is responsible for the performance of the travel services included in the package, irrespective of whether those services are performed by the Company itself or by third-party providers. In the case of individual travel services, the Company’s liability is determined by the nature of the service, its role in the specific contract and the special terms of the relevant provider or supplier.

If, during the performance of the package trip, any lack of conformity with the contract is found, the traveller must inform the tour leader, the local partner, where one exists, or the Company directly, without undue delay, so that the issue may be investigated in due time and, where possible, remedied. The Company shall make reasonable efforts to remedy any lack of conformity, unless this is impossible or would entail disproportionate costs, taking into account the extent of the lack of conformity and the value of the affected travel services.

If a significant part of the travel services cannot be provided as agreed, the Company must, in accordance with the applicable legislation, offer the traveller suitable alternative arrangements at no extra cost, where required. If remedy or suitable alternatives are not possible, the traveller retains the rights granted by applicable law and the relevant contract, including, where appropriate, the right to a price reduction, termination of the contract or compensation.

The Company shall not be liable to pay compensation for any lack of conformity where it is proven that this is attributable to the traveller, to a third party unconnected with the provision of the travel services included in the contract and of an unforeseeable or unavoidable nature, or is due to unavoidable and extraordinary circumstances. In particular, delays, changes or cancellations of schedules and other travel services may arise due to technical, operational, weather-related, health-related, strike-related or other exceptional factors. For this reason, travellers are advised to avoid scheduling business or personal commitments on travel days and, in particular, travellers departing from regional areas are advised, where appropriate, to arrange arrival at the point of departure on the previous day.

The Company shall provide appropriate assistance to the traveller without undue delay where the traveller is in difficulty during the trip, in particular by providing appropriate information on health services, local authorities and consular assistance, as well as assistance with distance communications and the finding of alternative travel arrangements, where required. The Company may charge a reasonable fee for such assistance only where the difficulty is caused intentionally or negligently by the traveller.

Where a minimum number of participants is expressly specified in a particular programme or offer as a condition for the trip to take place, and such number is not reached, the Company reserves the right to cancel the trip, provided that it informs the traveller within the legal or contractually stipulated deadlines. In such case, the amounts paid for the particular trip shall be refunded, without any further obligation to pay compensation, unless otherwise provided by mandatory law or the relevant contract.

Optional excursions, activities or other services not expressly included in the agreed programme, offer or package travel contract, even if proposed or made available on site by local partners, tour leaders or third-party providers, do not form part of the package travel contract and are governed by the terms of the relevant provider. Participation in such services is solely at the traveller’s discretion and subject to separate payment, unless otherwise agreed. Prices and participation terms for such services may vary depending on local conditions, number of participants, season, opening hours or other factors determined by the relevant provider. 

By contrast, optional services or events that have been pre-sold or expressly agreed by the Company before departure or before the start of the trip are governed by the special terms under which they were offered and by the corresponding contractual relationship.

The Company issues the lawful tax documents for the services it provides, in accordance with the tax legislation applicable from time to time. Such documents may be delivered or sent in printed or electronic form, depending on the nature of the transaction, the method of issue and the tax and accounting procedure followed in each case.

Section 6 — Obligations and Responsibilities of Travellers

Travellers are obliged to comply with the travel programme, follow the reasonable instructions of tour leaders, guides or other competent representatives of the Company, and arrive in due time at the assembly points for the individual services of the programme, such as, indicatively, flights, transfers, guided tours, excursions, meals or other agreed services.

In the event of delay, lack of punctuality or failure of the traveller to arrive on time, resulting in the loss of a flight, itinerary, transfer, excursion or other travel service, the responsibility and any costs of rejoining the group or continuing the trip shall be borne by the traveller, unless otherwise follows from applicable law or from more specific terms of the contract. In such cases, the traveller shall not be entitled to a refund for services missed due to his or her own fault. The Company may, where appropriate, provide assistance in accordance with these terms and the applicable legal framework.

For reasons of safety and smooth execution of the trip, travellers are advised to be at airports and ports at least three to four hours before the scheduled departure, unless a different specific instruction has been given by the Company or the relevant provider. On trips without a tour leader, travellers must carefully monitor the information provided by carriers and the competent authorities regarding departure times, boarding points, terminals, gates and any other relevant information.

If a traveller interrupts the trip on his or her own initiative or voluntarily leaves the group, he or she shall not be entitled to any further service, refund or compensation for the part of the trip that will not be carried out, unless otherwise provided by mandatory law or by a specific term of the relevant contract. Likewise, the Company shall not be responsible for the non-provision of services that could not be provided due to the traveller’s fault, negligence or personal choice.

A traveller who is prevented from participating in a package trip may transfer the contract to another person who satisfies the participation conditions of the particular trip, provided that he or she informs the Company accordingly on a durable medium no later than seven days before the start of the package. The transferor and the transferee shall be jointly and severally liable to the Company for any outstanding balance and for any reasonable additional costs arising from the transfer. If more specific or stricter deadlines or restrictions apply to a particular service or provider, especially in sea or air transport, the special terms of the relevant provider shall apply, provided that they have been communicated to the customer.

Travellers must declare to the Company their accurate personal details exactly as these appear on their travel and identification documents. Any changes of names, corrections of passenger details, restrictions on the use of individual flight sectors or other tickets, as well as any related possibility of amendment, cancellation or reissue, are governed by the policy and terms of the relevant provider or carrier and may entail additional cost or may not be possible.

Travellers accompanying minors are responsible for their safety, supervision and behaviour throughout the trip and must ensure that the minors comply with the instructions of the programme and of the competent tour leaders or representatives.

Section 7 — Hotels, Accommodation and Personal Belongings

The information stated in the programmes, offers or contract regarding the category or tourist classification of hotels and other accommodation is based on the data and classification systems applicable in each country and may differ from country to country.

Most hotel rooms are intended to accommodate two persons and include either two single beds or one double or semi-double bed, depending on the policy of the particular accommodation provider. Triple rooms are usually double rooms with an additional bed, which may be of smaller dimensions, a sofa bed, a folding bed or another type of extra bed and may therefore be less comfortable than the main beds in the room.

Room check-in and check-out times are determined by the policy of the relevant accommodation provider. As a rule, rooms are made available between 14:00 and 16:00 and must be vacated on the morning of departure, usually between 10:00 and 12:00, unless otherwise specified by the accommodation provider or by a special term of the booking. Any request for earlier check-in or later check-out is honoured only subject to availability and may involve an additional charge.

If, for objective reasons or due to unforeseen difficulties, the agreed accommodation cannot be provided, the Company shall make efforts to secure accommodation of the same category or another suitable alternative solution, in accordance with the contract and the applicable legislation.

If accommodation of a lower category or another material variation is provided, the traveller’s rights under the contract and the applicable legislation shall apply, including, where appropriate, the corresponding price reduction or other lawful remedy.

In the event of late arrival at the accommodation, the traveller must, if able to know this in advance, inform the Company and/or the accommodation provider in due time so that efforts may be made to preserve the booking. Otherwise, and depending on the policy of the accommodation provider or supplier, problems may arise in maintaining the booking or keeping the room available.

Travellers are advised not to leave personal belongings, documents, money, valuables, electronic devices or other valuable items exposed in rooms, common areas, ships, aeroplanes, vehicles or other means of transport. Where safes or other secure storage spaces are provided, their use is recommended. In the event of loss, damage or theft of personal belongings, the policy of the relevant provider and the applicable legislation shall apply, as appropriate.

Section 8 — Meals

Where half board is provided in the programme or contract, it includes breakfast and one main meal per day, unless otherwise specified in the special terms of the trip or service. The choice of lunch or dinner is determined according to the programme of each day, the transport timetable and the practical possibilities of performing the trip.

Where full board or another meal arrangement is provided, the exact content of the services included is determined exclusively by 

the relevant programme, offer or contract.

Water, soft drinks, alcoholic beverages, snacks or other consumptions are not included in half board or full board, unless they are expressly stated as included services in the programme or the special terms of the trip.

Section 9 — Tour Leader / Escort

The Company’s organised group trips are accompanied by a tour leader or escort, who has a coordinating and supporting role for the smooth execution of the programme. The starting and ending point of such escort service, as well as the exact extent of the duties of the tour leader or escort, are determined by the relevant programme, offer or contract.

Depending on the nature and structure of the trip, the tour leader or escort may either accompany the group from departure from Greece until return, or receive the group at the destination or from the point of the first overnight stay and hand it over at the end of the programme, as provided for in the particular trip.

Travellers must follow the reasonable instructions, recommendations and organisational directions of the tour leader or escort in the context of the smooth and safe execution of the trip. The tour leader or escort does not replace the air carrier, hotel, transport provider, local authorities or any other independent service provider and acts within the scope of the responsibilities arising from the programme and the contract.

Section 10 — Air Transport and Airline Tickets

Air transport included in package trips is carried out, as a rule, with economy class tickets, unless otherwise stated in the offer, programme or relevant contract. The group or special fares used in each case may be subject to a minimum number of participants and to restrictions regarding availability, stay, stopovers or other terms of the air carrier.

In the case of individual airline tickets or special air fares, booking, issue and use of the tickets are also governed by the special terms of the relevant air carrier. If the initially available special economy fare or the corresponding booking class has been exhausted before booking confirmation, the Company may revert with a new offer based on the next available fare category or class. In such case, the booking shall be completed only if the customer expressly accepts the relevant price difference and the updated terms.

Airlines may, for operational, technical, commercial or other reasons, make changes to schedules, departure or arrival times, aircraft type, stopovers, operating air carrier or other elements of air transport, in accordance with the terms of the relevant air carrier and the applicable legislation. The Company, to the extent that it is informed in due time, shall in turn inform the traveller by the most appropriate means.

In certain cases, the flight may be operated by a different air carrier from the one initially mentioned at the time of booking or pre-sale. This situation, provided that it does not involve another material change in the agreed travel services beyond what is permitted by the applicable legislation, does not in itself constitute grounds for the traveller to terminate the contract. In any event, the air transport is also governed by the terms of the actual operating air carrier.

The selection of a specific seat on the aircraft is not considered guaranteed unless it has been expressly confirmed as a separate agreed service by the air carrier or has been expressly recorded in the relevant service confirmation. Any name changes, corrections of passenger details, ticket amendments, restrictions on the use of individual flight segments or other conditions of ticket use are determined by the policy and terms of the relevant air carrier and may not be permitted or may involve additional cost.

In cases of flight delay, cancellation, denied boarding, overbooking or other matters specifically relating to air transport, the applicable legislation on air passenger rights, as well as the terms of the relevant air carrier, shall apply, as appropriate. The Company provides, where appropriate and according to its role in the specific contract, the necessary information or assistance to the traveller, without prejudice to any rights the traveller may have directly against the air carrier.

Section 11 — Baggage

Baggage remains under the care and responsibility of its owners throughout the trip, irrespective of whether or not a representative of the Company accompanies the trip. Travellers must supervise their baggage and personal belongings themselves and comply with the rules and instructions of the relevant carrier or service provider.

In particular, in air transport, the permitted weight, number, dimensions and type of baggage or hand baggage are determined exclusively by the policy of the relevant air carrier, the fare type and the special terms of the booking or ticket. The traveller must inform himself or herself in due time of the applicable limits and comply with them.

Any charges for excess weight, additional baggage, special baggage or other related charges imposed by the air carrier or another provider shall be borne exclusively by the traveller, unless otherwise expressly agreed in the offer or contract.

In the event of loss, damage or delay of baggage, the terms of the relevant carrier, as well as the applicable legislation and international conventions governing the relevant means of transport, shall apply. The traveller must immediately make the necessary declarations and take the required steps before the competent carrier or the competent service at the station, airport, port or other point of arrival or departure, and request the relevant supporting documents.

The Company may, where appropriate and according to its role in the specific contract, provide assistance or guidance to the traveller for the handling of a related claim, without thereby replacing the obligations or liability of the relevant carrier with regard to the receipt, carriage and delivery of baggage.

Section 12 — Ships and Other Means of Transport

Sea transport and other transport services provided by public or scheduled carriers as part of the trip are governed, in addition to these General Terms, by the special terms of the relevant carrier, as applicable from time to time, regarding issuance, amendment, cancellation, boarding, compensation, reporting time, baggage, vehicles, cabins, seats and every other related transport matter.

In particular, in ferry transport, schedules, departure and arrival times, ports, vessel type, ferry company, cabins or seats may be changed by the relevant carrier for operational, weather-related, port-related, regulatory or other business reasons. The Company, to the extent that it is informed in due time, shall in turn inform the traveller by the most appropriate means.

The traveller must comply with the instructions, reporting times and boarding procedures laid down by the relevant carrier and must carry the necessary travel and identification documents required for the transport. In the event of late arrival, insufficient documents or failure to comply with the carrier’s instructions, the consequences arising from missing the transport or denial of boarding shall be borne by the traveller, unless otherwise provided by mandatory law or by the provider’s special terms.

Where a vehicle is transported by ship, the traveller is responsible for the correct and complete declaration of the vehicle details at the time of booking, for timely arrival at the boarding point and for compliance with the instructions of the ferry company or the competent personnel of the port and vessel. Any special terms, restrictions, additional charges or requirements concerning the vehicle are determined by the relevant carrier.

Issues relating to delays, cancellations, transport changes, compensation, baggage, vehicles, passenger rights and possible refunds are governed, as appropriate, by the applicable legislation and the special terms of the relevant carrier. The Company may, where appropriate and according to its role in the specific contract, provide assistance or guidance to the traveller for the handling of the relevant matter, without thereby replacing the obligations or liability of the carrier.

Travellers with disabilities or reduced mobility must communicate their special assistance needs in due time to the Company or, where required, directly to the carrier, so that suitable assistance may be requested and organised in accordance with the applicable framework and the provider’s procedures.

Section B — Special Ferry Ticket Terms / Ferry Booking Conditions

The following special terms apply specifically to ferry bookings and ferry tickets, including domestic routes, Adriatic routes, printed ferry documents, open tickets and ferry ticket amendments, unless otherwise stated in the relevant offer, booking confirmation or the specific carrier’s terms.

1. Carrier Rules Prevail

All ferry ticket cancellations, changes, refunds, open-date requests and related conditions are subject to the rules and regulations of the relevant ferry company. The refund windows and amendment conditions set out below are provided as general guidance only, as each ferry company may apply different rules, restrictions or special conditions.

2. General Refund Guidance for Refundable Ferry Tickets

Where refundable ferry tickets have been issued, the following general refund policy usually applies, always subject to the carrier’s rules:

• Up to 15 days before departure: 100% refund
• Up to 30 days before departure for Adriatic routes: 100% refund
• Up to 8 days before departure: 75% refund
• Up to 24 hours before departure: 50% refund or conversion of the ticket to OPEN status
• After that period, the booking is generally treated as non-show, and no refund is available

3. Promotional / Special Offer Tickets

“Super Economy”, early booking and other special offer or promotional tickets are generally non-refundable.
In addition, Super Economy tickets are non-changeable after booking, for any reason.

4. Non-Show

In the event of traveller non-show, for any reason, no refund can be provided, subject to the policy of the ferry company.

5. Booking Fee and Cancellation Fee

Our booking fee is non-refundable. In addition, a cancellation fee of EUR 5 per ticket applies. VAT 24% is included in all such fees.

6. Printed Ferry Tickets

Where paper / printed ferry tickets have been issued, any refund, cancellation, change or reissue may require the return of the original printed tickets, including all coupons, before the relevant request can be processed.

7. Changes Close to Departure

If you request to change printed ferry tickets from 14 days to 48 hours before departure, the new tickets must be collected from our office in Piraeus or delivered by courier within Greece because of the close departure date.

If you have already received by courier the printed tickets that you wish to change, you must first return them to our office in Piraeus, either in person, by post or by courier, before new tickets can be issued.

8. Office Hours

Requests for ferry ticket changes, cancellations, refunds or open-date status are examined only during office working hours. If such a request is sent while our office is closed, it will be handled at the earliest possible date and time according to our office opening hours. Please also note that our office remains closed on official public holidays in Greece.

9. Ticket Changes

In most ferry companies, tickets can generally be changed only once and cannot then be cancelled or changed again, unless the carrier’s terms provide otherwise.

10. OPEN Tickets

Instead of cancelling a refundable ferry ticket, it is generally possible to convert it to OPEN status up to 24 hours before departure, usually without extra charge, subject to the relevant ferry company’s policy. OPEN tickets are normally valid for the same route and the same ferry company, for a limited period, within which the traveller must contact us in order to set a new travel date.

11. Ticket Loss

In the event of ferry ticket loss, the passenger must purchase a new ticket in order to travel and report the loss to the ferry company, stating the departure date, route, number of the lost ticket and the number of the newly purchased ticket. If, after the company’s internal check, it is confirmed that the lost ticket was not used, the passenger may be entitled, according to the carrier’s policy, to receive a new ticket of equal value directly from the ferry company.

12. Contact Details for Printed Ticket Returns

Where the return of printed ferry tickets is required, they should be sent or delivered to:

Filippis Tours
Akti Tzelepi 3
Piraeus, 18531
Greece
Tel. +30 210 41 33 417
Email: info@filippistours.gr

Section 13 — Coaches, Road Transport and Excursion Durations

In road transport carried out as part of package trips, excursions, road transfers, shuttle services or coach transfers, whether operated by the Company or by third-party transport providers, travellers must comply with safety rules, the instructions of the driver, the escort or the relevant provider, and must not obstruct the smooth and safe conduct of the transport. Smoking inside the vehicle is prohibited.

On excursions within Greece, coach seats are allocated, as a rule, in order of registration and remain the same throughout the trip, unless a different allocation becomes necessary for reasons of safety, functionality or to address special circumstances.

On excursions abroad or in other road transport services, there is no fixed general rule regarding the same seat throughout the trip. The allocation or any change of seats may be determined case by case by the programme, the escort, the driver or the relevant transport provider, depending on the conditions of execution of the trip and organisational needs.

The stated or usual durations of full-day or half-day visits, excursions or road transport services are indicative and may vary depending on distances, traffic, weather conditions, stops, programme requirements, local conditions and every other relevant operational factor.

Personal belongings carried or left inside the vehicle remain under the traveller’s care. The Company recommends that valuables, documents, money, electronic devices or other valuable items not be left exposed inside the vehicle during stops or departures.

Where road transport is provided by third-party providers, the special terms, operating rules and procedures of the relevant transport provider shall also apply, to the extent that they concern the specific service.

Section 14 — Opening Hours, Visits and Archaeological Sites

The opening hours of shops, museums, archaeological sites, places of visit, attractions and other points of interest are determined by the competent authorities or their respective management bodies and may change without prior notice, particularly for operational, administrative, festive, local events, maintenance, emergency measures, weather-related or other objective reasons.

The Company makes reasonable efforts to provide proper information and ensure the smooth execution of the programme; however, it shall not be responsible for changes, restrictions, cancellation of visits or temporary closure of venues decided by third-party bodies and lying outside its sphere of control. In such cases, the Company may, where feasible, adapt the order or content of visits or propose a suitable alternative solution, depending on the circumstances of the trip and the overall programme.

Section 15 — Health and Special Needs of Travellers

If the traveller has a health issue, serious chronic illness, mobility difficulty, disability, need for an escort, need for oxygen use, medical aids or any other special medical or practical need that may affect the safe and smooth performance of the trip, he or she must inform the Company in writing and in due time before the conclusion of the contract or immediately once the relevant issue becomes known. It is also recommended that he or she first obtain approval or advice from the treating physician regarding participation in the specific trip. Timely information is necessary so that the Company can assess whether and under what conditions the trip can be carried out safely and practically.

The Company examines the traveller’s special needs on a case-by-case basis and makes reasonable efforts to assess whether they can be accommodated within the framework of the specific trip, the providers participating in it and the actual conditions of its execution. Where objectively necessary for reasons of safety or for the practical possibility of participation, the Company may request additional information, a medical certificate or the participation of a suitable escort.

If the traveller fails to communicate in due time essential information regarding his or her state of health or special needs that may affect the safe execution of the trip, the Company may be unable to assess in due time the suitability of his or her participation or to arrange the necessary support measures. In such case, the Company’s liability shall be assessed on the basis of the contract, its role in the specific service and the applicable legislation, taking into account the degree of timely information available to it.

If, during the trip, illness, accident or another health emergency occurs, the Company shall, to the extent possible and according to its role in the specific contract, provide assistance for the necessary coordination, communication with providers, tour leaders, local partners or the traveller’s relatives and facilitate the handling of the situation. The relevant medical, hospital, pharmaceutical, transport, stay, repatriation or other related expenses shall be borne by the traveller or by his or her insurance cover, unless otherwise provided in the contract, the relevant insurance policy or mandatory law.

If, during the trip, a health condition or incident arises which creates an objectively serious risk to the safety or health of the traveller or materially affects the safe execution of the programme, the Company may, after reasonable assessment of the actual circumstances and, where feasible, in consultation with the competent providers or healthcare professionals, take the necessary and appropriate measures to address the situation, including the modification of individual services or the organisation of a suitable return, in accordance with the contract and the applicable legislation.

The traveller must personally ensure the availability of any medication he or she takes, the carriage of the necessary medical documents, opinions, certificates or prescriptions, as well as any necessary personal health or medical equipment related to his or her condition. The traveller must also inform himself or herself in due time of any health requirements of the destination related to his or her personal condition and comply with them where required.

Section 16 — Cancellations by the Traveller

Cancellation of participation by the traveller shall be made only in writing to the Company. If assignment of the contract or booking to another person is not possible, in accordance with these terms and the terms of the particular trip, the cancellation shall be subject to the following cancellation charges per person, regardless of the time at which the registration was made or whether the corresponding amounts have already been paid, unless a different cancellation policy is provided in the offer, the contract or the special terms of the relevant provider.

For package trips in Greece and abroad, excluding trips expressly characterised in the programme or offer as long-haul trips, mainly outside Europe, and provided that no different cancellation policy applies by the carrier, hotel or other provider, the following cancellation charges shall apply:

• Up to forty-five days before departure: fifty euros for trips within Greece and one hundred and fifty euros for trips abroad, per person, as administrative expenses.
• From forty-four to thirty days before departure: forty per cent of the total trip value.
• From twenty-nine to fifteen days before departure: seventy-five per cent of the total trip value.
• From fourteen days before departure up to and including the day of departure, as well as in the event of no-show: one hundred per cent of the total trip value.

For trips expressly characterised in the relevant programmes or offer as long-haul trips, mainly outside Europe, the following cancellation charges shall apply:

• Up to two months before departure: the full amount of the deposit, namely forty per cent of the total trip value, as administrative expenses and commitments towards third-party providers.
• Up to thirty days before departure: fifty per cent of the total trip value.
• From thirty days before departure up to and including the day of departure, as well as in the event of no-show: one hundred per cent of the total trip value.

For cruises, special fares, non-refundable services, individual or tailor-made trips, airline or ferry tickets, hotel bookings, as well as trips taking place during festive periods, exhibition periods, sporting or artistic events, or with specially chartered flights or ships, different or stricter cancellation terms may apply, in accordance with the policy of the relevant provider or the special terms of the specific trip, as set out in the offer, programme or contract. In cases of non-refundable fares or other non-refundable services, cancellation charges may amount to up to one hundred per cent of their value.

The above cancellation charges also apply where the traveller does not participate in certain events or services of the programme or chooses to use his or her own means of transport, unless otherwise expressly provided by the contract or by special terms of the provider.

If one of two travellers who have chosen shared accommodation in a double room cancels his or her participation, he or she shall be charged the corresponding cancellation fees. If the cancellation does not result in a one hundred per cent charge of the total trip value, the traveller who ultimately participates may also be charged the price difference arising from the conversion of his or her accommodation into a single room, in accordance with the provider’s terms or the offer.

In special cases of serious events independent of the will of the contracting parties, taking place at the destination or in its immediate vicinity and materially affecting the proper performance of the package or the transport to the destination, the traveller retains the rights granted by the applicable legislation concerning termination of the contract without cancellation charges. In such case, the traveller is entitled to a refund of the amounts paid, without additional compensation, in accordance with applicable law.

Section 17 — Cancellation by the Company

The Company may cancel the package trip before its start, in accordance with the terms of the contract and the applicable legislation, in particular where the minimum number of participants expressly provided in the programme, offer or contract is not reached, or where circumstances arise that make the trip impossible or materially difficult to carry out.

In the event of cancellation due to failure to reach the required minimum number of participants, the Company must inform the traveller within the following time limits:

• at least twenty days before the start of the package, where the trip lasts more than six days;
• at least seven days before the start of the package, where the trip lasts between two and six days inclusive;
• at least forty-eight hours before the start of the package, where the trip lasts less than two days.

If the trip is cancelled by the Company without fault of the traveller, the traveller shall be entitled to a refund of all amounts paid for that specific trip, unless he or she expressly accepts an alternative proposal or another agreed solution. Such refund shall be made without undue delay and no later than fourteen days from the termination of the contract.

The Company shall not owe any additional compensation to the traveller, beyond the refund of the amounts paid, where the cancellation is due either to the failure to reach the minimum number of participants, subject to the above conditions, or to circumstances lying outside its sphere of control which could not have been avoided even if all reasonable and necessary measures had been taken, in accordance with the applicable legislation.

Section 18 — Personal Data

The Company processes the traveller’s personal data to the extent necessary for the information, organisation, booking, issuance, provision and performance of the travel services, as well as for compliance with the obligations imposed by the applicable legislation from time to time. Such processing is carried out in accordance with the applicable national and European framework for the protection of personal data.

The traveller’s personal data may be transmitted to third-party providers or partners of the Company, such as, indicatively, airlines or ferry companies, hotels, insurance companies, local partners, booking systems or other travel service providers, exclusively to the extent that this is necessary for the performance of the contract or for compliance with legal obligations.

More detailed information regarding the manner, purposes, categories of data, recipients, retention period and the rights of data subjects is provided in the separate Privacy Policy of the Company, as applicable from time to time and published on its website.

Section 19 — Applicable Law and Dispute Resolution

The package travel contract and these General Terms shall be governed by Greek law.

The Company and the traveller shall make efforts to resolve in good faith and in a spirit of cooperation any issue or dispute that may arise during the conclusion or performance of the contract.

If amicable settlement of the dispute proves impossible, the provisions of the applicable legislation on judicial protection and international jurisdiction shall apply. Subject to any mandatory provisions of law and the special rules on consumer protection, the Courts of Piraeus shall have jurisdiction.

Section 20 — Signature of the Contracting Party and Represented Travellers

The contracting party who makes the booking or signs the relevant contract on behalf of several travellers declares that he or she acts with their consent and on their behalf, that he or she has informed them of the content of the contract, these General Terms and the special terms of the trip, and that he or she undertakes to pass on to them every relevant document, information or amendment communicated by the Company.

For bookings made in person, the signature of the contracting party on the relevant contract or another contractual document constitutes evidence of acceptance of the travel terms and of these General Terms.

In the case of distance bookings, acceptance of the offer or contract may also be evidenced by any appropriate means, such as, in particular, electronic correspondence, electronic communication, submission of traveller details, payment of a deposit or settlement of the balance, provided that such elements demonstrate the intention of the contracting party to proceed with the specific booking and to accept the relevant terms.

SIGNATURE OF PARTICIPANTS