Help guide - F.A.Q

You cannot make reservations through the OnLine system in the following cases:
I. You try to book, at the moment, for a date in less than 8 days or you are interested for a special event date (ie: Easter, 1st of May).
II. You are looking for round trip tickets with two different companies. In this case you should make two separate bookings, one for each route.
III. The cabin/seat you have selected is not available. (Could happen that the system shows you availability but at the same time someone else is trying to book the same accommodation. If they finish their reservation before you and there are no more seats available you will not be able to finalize your reservation.)
IV. There is availability but our allotment for the specific departure has run out. (On most departures there is no limit regarding the number of tickets that we can issue as long as there is availability. Unfortunately for some specific departures this limit exists. Usually we have a great allotment but in summer is it possible that our allotment runs out for a specific departure, in that case you should contact us in order to book you tickets off line.)

In this cases please feel free to contact us by email filippis.tours@gmail.com or by telephone and you will receive the best offer from our staff for the ferries you requested or for the next best solution we can offer.

Schedules and Availability:
On Line booking system is automatically updated in real time with schedules and prices but displays only approved departures enabled for bookings. Departures under the status "approval waiting" are not shown. Schedules are added gradually, usually 2, 3 or 4 months in advance. So in February you will find some departures for the summer season· during March & April more departures; Finally during May the complete time table of the season. Therefore if you attempt any search and you get the message: "Itinerary Selection. No departures for this specific itinerary. Please select another itinerary or change your date of departure" just ignore it! Try again later on since this message is the result of the situation described above.

Confirm your Departure:
As for all transfer means, so for the ferries, it is possible that a scheduled departure may change or even be cancelled due to imponderable factors (eg: engine failure, bad weather conditions) and other times if the ferry company deems this absolutely necessary.

We strongly recommend that passengers confirm their own departure 24 hours prior to embarkation next to the port agent of the ferry company they are travelling with.

Explanations of seat and cabins categories.
The following list gives most of the categories that you will encounter and their codes:

A2, AA2, A42 2-Bed outside cabin with shower/WC
AB2, AB42, AS2 2-Bed inside cabin with shower/WC
B2, B42 2-Bed inside cabin with wash-basin
A3, AA3, A43 3-Bed outside cabin with shower/WC
AB3, AB43 3-Bed inside cabin with shower/WC
B3, B43 3-Bed inside cabin with wash-basin
A4, AA4, A44 4-Bed outside cabin with shower/WC
AB4, AB44 4-Bed inside cabin with shower/WC
B4, B44 4-Bed inside cabin with wash-basin
DOR Dormitories separated into male and female cabins
ATS, S, AK Airplane type seats (numbered seats)
D,DECK, ECON, OIK Deck Class
VIP, VIPS VIP Seats
VIP, VIPS VIP Table Seats
B, BS, DKN,A Class Business Seat (S stands for smoking area)
BT, BTS Business Table Seat (S stands for smoking area)
EC, ECS Economy Seats (S stands for smoking area)
ECT, ECTS Economy Seats with table (S stands for smoking area)

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